All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Please email [email protected] to request a refund and we will assign you a tracking #.
Mail your returned item to:
Ritberger Media Group
1212 Town Lake Drive
Longview, Texas 75601
Include in your package a signed letter stating the reason for your return and the original receipt.
Some items can not be returned if they are opened. These include music, software, and video games.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
We accept international orders for many countries, and can provide a quote for international shipping upon request. Be aware that there may be additional duties, taxes, and tariffs based on your destination country. You are responsible for determining your customs charges, and they will be due COD upon delivery in your country. Contact us for more information - by phone at +1-530-676-3563 or by email.